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Frequently Asked Questions

 

  1. How often should my filter be cleaned?  All pools and systems are different, but we recommend that filters be cleaned twice a year, usually in the Spring and Fall.  Some filters require more frequent cleaning due to the system itself as well as the amount of debris the pool gets.
     
  2. What is Deco Seal or Mastic? The rubberized material that goes in the expansion joint between your pool coping and deck.
     
  3. What is coping?  Also known as Edging, coping is the material above the tile line along the top edge of a swimming pool or spa which is mounted on the bond beam. It is used to separate the pool structure from the deck and creates a "frame" around the pool.  Not all pools have coping, but instead have a cantilever deck. Cantilevered pool decks do not have a brick or stone edge. Furthermore, this means that the decking of the pool is poured all the way to the edge of the pool. This helps bring out the flow of the entire back yard leading up to your pool.
     
  4. Is a salt system right for my pool? A salt system is an expense when it is initially installed, but after that you do not have to add chlorine as the salt generator makes chlorine for your pool. Something else to keep in mind is that if you have a natural stone coping, the salt does degenerate it over time, and people have found they need to re-seal their decks every year. The salt system is softer on your skin, and you don't have the little floater in your pool all the time. It is recommended that you have the cell cleaned once a year, and a well-maintained salt cell will usually last between 3-6 years.
     
  5. How do I know if my pool needs to be resurfaced, or if an acid wash will solve the problem? The best way would be to have a professional come out and look at your pool. A couple of items to note would be the age of the plaster and amount and nature of the stains in it. Something to also take into consideration will be if there are any rough patches or "pitting" in the plaster itself, as acid washing will make the surface rougher and can also pitt the plaster even more.
     
  6. How do I know if I need a Leak Detection? Again, all pools are different, and in most case you know your pool best. If you have water features, then your pool will require more water due to evaporation. During the winter months when the temperature is cooler, you will go through less water than in the summer. If you are concerned that you are adding too much water to your pool, contact our helpful staff to schedule a leak detection.
     
  7. Do you cover algaecide treatment in your service?  We cover the treatment of green algae with service, but do not cover the treatment of Yellow or Black algae.  Contact our office if you would like to get a cost for those treatments.
     
  8. What is Yellow Algae?   A wall clinging variety, also called mustard algae, is usually found on the shady side of the pool. It is sheet forming, and can be difficult to eradicate completely. Once begun, a pool owner could spend the entire season fighting yellow algae; re-infection is common. This variety is resistant to normal chlorine levels and must be dealt with firmly. Organic material and bacteria can contribute to algae growth, so it is important to remove anything falling into the pool as soon as possible and empty the baskets regularly.
     
  9. What is Black Algae?  Perhaps the most aggrevating strain of algae, it can be extremely difficult to eradicate completly. This is not entirely accurate, but the difficulty in removing it fully is due to the strong roots and protective layers over top of the black algae plant. Black algae will appear as dark black or blue/green spots, usually the size of a pencil eraser tip. Their roots extend into the plaster or grout, and unless the roots are destroyed completely, a new head will grow back in the same place. The heads also contain protective layers to keep cell destroying chemicals from entering the organism. Like yellow algae, black strains can bloom even in the presence of normal sanitizing levels and proper filtration. It is popular belief that this form of algae is an airborn spore and can also be brought in the pool inside the swimsuit of a person who's recently been to a lake or ocean.
     
  10. Do you have any references on your Renovation work?  Yes, just ask one of our friendly office staff members to email or mail you our reference sheet.
     
  11. I have air bubbles continually coming out of my return lines, but i don't seem to be losing water?  This is an indication of a suction side plumbing problem. It is best to have this problem checked out thoroughly. For starters, remove pump lid and check that o-ring, lid, and o-ring seat are all in good condition, properly lubricated and making a good seal. If there is no air leaking at the pump basket, the leak is probably originating between the skimmer and the plumbing going to the pump basket. For further diagnosis you will have to contact a pool professional qualified to detect leaks with special equipment. Keep in mind that air getting to the pump may cause the pump to lose it's prime and possibly run dry and over-heat.