BILLING & SERVICE CHANGES for 2016
We at American Pacific Pool value your business, and would like to take this opportunity to thank you for your patronage. We have taken great pride in providing the best service and repairs possible at affordable prices for our valued customers. In an effort to maintain our high levels of service, we have decided to make a couple of changes to the billing and service beginning in 2016.
First and foremost, you have spoken and we have listened! Beginning in 2016, we will transition everyone over to a monthly billing schedule instead of every 4 weeks.
What does this change mean for you? It means that instead of having 13 billing cycles per year, there will only be 12. This will make it easier for those who use Bill Pay through their banks and for everyone to keep track of the billing.
In addition, the office will also be closing for two weeks during the year:
- We will close the week of Thanksgiving in order to allow our staff a well-deserved break to spend time with family.
- The week between Christmas and New Year.
There will be no credits issued for these weeks, as they will be absorbed within the 4 weeks of service you no longer have to pay for. American Pacific will absorb the other 2 weeks. It will also mean that we will no longer be able to make credit adjustments for missed services, unless it is due to an error on our part.
We sincerely hope you will understand the need to proceed in this direction and we can continue to have a good working relationship. This will offer you the most convenient and personalized service available. If you have any questions, problems or concerns, feel free to contact the office. We will do everything we can to help you.